Course Information


Course Information
Course Title Code Semester L+U Hour Credits ECTS
QUALITY MANAGEMENT IN HEALTH SERVICES 66003019 3 + 0 3.0 6.0

Prerequisites None

Language of Instruction Turkish
Course Level Graduate Degree
Course Type Compulsory
Mode of delivery
Course Coordinator
Instructors Afsun Ezel ESATOĞLU
Assistants
Goals To understand the basic concepts related to quality, total quality management and to understand the principle of total quality management, to have knowledge and skill about quality in health field.
Course Content Quality in management, total quality management, continuous improvement (Kaizen), quality circles, quality improvement tools, total quality management in the health sector
Learning Outcomes 1) 1) Explains the basic theoretical concepts related to total quality management in health institutions.
2) 2) Explains the total quality practices at the basic level that should exist in health institutions
3) 3) Evaluates quality problems with case studies on health institutions.
4) 4) The statistical evaluation methods that should be used in quality units of health institutions are listed
5) 5) Creates quality plans for quality units in health institutions.
6) 6) Works as unit manager and / or staff in the quality unit of health institutions.

Weekly Topics (Content)
Week Topics Teaching and Learning Methods and Techniques Study Materials
1. Week Concept of quality in management, development of quality concept, dimensions of quality concept Lecture; Question Answer; Problem Solving; Discussion
Brainstorming; Opinion Pool; Colloquium
Brain Based Learning 		.
2. Week Total quality management concept; departments of total quality management and classical management approach Lecture; Question Answer; Discussion
Brainstorming; Opinion Pool; Colloquium
Brain Based Learning 		Presentation (Including Preparation Time)
3. Week The role and importance of top management in the transition to total quality management Lecture; Question Answer; Discussion
Brainstorming; Opinion Pool; Colloquium
Brain Based Learning 		Homework
4. Week Customer focus in total quality management Lecture; Question Answer; Discussion
Brainstorming; Opinion Pool; Colloquium
Brain Based Learning 		Homework Activity (Web Search, Library Work, Trip, Observation, Interview etc.)
5. Week Training and full participation of personnel in total quality management Lecture; Question Answer; Problem Solving
Brainstorming; Opinion Pool; Colloquium
Brain Based Learning 		Homework Presentation (Including Preparation Time) Activity (Web Search, Library Work, Trip, Observation, Interview etc.)
6. Week Continuous improvement in total quality management (Kaizen) Lecture; Question Answer; Discussion
Brainstorming; Opinion Pool; Colloquium
Brain Based Learning 		Homework Presentation (Including Preparation Time) Activity (Web Search, Library Work, Trip, Observation, Interview etc.)
7. Week Teamwork and quality circles in total quality management Lecture; Question Answer; Discussion
Brainstorming; Opinion Pool; Colloquium
Brain Based Learning 		Homework Presentation (Including Preparation Time) Activity (Web Search, Library Work, Trip, Observation, Interview etc.)
8. Week Quality improvement tools in total quality management Lecture; Question Answer; Discussion
Brainstorming; Opinion Pool; Colloquium
Brain Based Learning 		Homework Presentation (Including Preparation Time) Activity (Web Search, Library Work, Trip, Observation, Interview etc.)
9. Week Overview of the concept of quality in health services Lecture; Question Answer; Discussion
Brainstorming; Opinion Pool; Colloquium
Brain Based Learning 		Homework Presentation (Including Preparation Time) Activity (Web Search, Library Work, Trip, Observation, Interview etc.)
10. Week General dimensions of quality concept in health services Lecture; Question Answer; Discussion
Brainstorming; Opinion Pool; Colloquium
Brain Based Learning 		Homework Presentation (Including Preparation Time) Activity (Web Search, Library Work, Trip, Observation, Interview etc.)
11. Week Total quality management activities in health sector, results and difficulties in implementation Lecture; Question Answer; Discussion
Brainstorming; Opinion Pool; Colloquium
Brain Based Learning 		Homework Presentation (Including Preparation Time) Activity (Web Search, Library Work, Trip, Observation, Interview etc.)
12. Week Overview of quality assurance systems Lecture; Question Answer; Discussion
Brainstorming; Opinion Pool; Colloquium
Brain Based Learning 		Homework Presentation (Including Preparation Time) Activity (Web Search, Library Work, Trip, Observation, Interview etc.)
13. Week Establishment and certification of quality assurance system (quality manual, quality plan, control plan, procedures) Lecture; Question Answer; Discussion
Brainstorming; Colloquium
Brain Based Learning 		Homework Presentation (Including Preparation Time) Activity (Web Search, Library Work, Trip, Observation, Interview etc.)
14. Week ISO standards Lecture; Question Answer; Discussion
Brainstorming; Opinion Pool; Colloquium
Brain Based Learning 		Homework Presentation (Including Preparation Time) Activity (Web Search, Library Work, Trip, Observation, Interview etc.)

Sources Used in This Course
Recommended Sources
1.Uluslararası Sağlıkta Performans ve Kalite Kongresi Bildiriler Kitabı, Mart, 2009.
2.Applying Quality Management in Health Care, Diane L. Kelly, Health Administration Press, 2003.
3.Kaizen, Masaaki Imai, Kalder Yayınları, 2003.
4.Toplam Kalite Yönetimi, Prof.Dr.İsmail Efil, Alfa Aktüel, 2006.
5.Toplam Kalite Yönetimi, Muhittin Şimşek, Alfa Yayınevi, 2004.
6."Sağlık Kurumları Yönetimi, Doç.Dr.Ezel Esatoğlu, Dr. Türkan Yıldırım, Ankara Üniversitesi Uzaktan Eğitim Yayınları, 2010
7.Toplam Kalite Yönetimi Fakat Nasıl?, Ahmet Kovancı, Sistem Yayıncılık, 2004.
8.Sağlık Hizmetlerinde Sürekli Kalite İyileştirme, Doç.Dr.Sıdıka Kaya, Pelikan Yayınları, 2005.
9.Toplam Kalite Yönetimi ve ISO 9000 Kalite Güvence Sistemi, Prof.Dr.Besim Akın, Prof.Dr. Canan Çetin, Vedat Varol, Beta Basım Yayım A.Ş., 1998.

Relations with Education Attainment Program Course Competencies
Program RequirementsContribution LevelDK1DK2DK3DK4DK5DK6
PY15555555
PY25000000
PY35555555
PY45000000
PY55553443

*DK = Course's Contrubution.
0 1 2 3 4 5
Level of contribution None Very Low Low Fair High Very High
.

ECTS credits and course workload
Event Quantity Duration (Hour) Total Workload (Hour)
Course Duration (Total weeks*Hours per week) 14 3
Work Hour outside Classroom (Preparation, strengthening) 14 1
Homework 1 30
Presentation (Including Preparation Time) 1 30
Activity (Web Search, Library Work, Trip, Observation, Interview etc.) 1 30
Time to prepare for Midterm Exam 1 30
Final Exam 1 1
Time to prepare for Final Exam 1 15
Total Workload
Total Workload / 30 (s)
ECTS Credit of the Course
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Course Information
  • Course Information
  • Weekly Topics (Content)
  • Sources Used in This Course
  • Relations with Education Attainment Program Course Competencies
  • ECTS credits and course workload