Course Information


Course Information
Course Title Code Semester L+U Hour Credits ECTS
QUALITY MANAGEMENT IN HEALTH CARE SAY310 6. Semester 2 + 2 3.0 3.0

Prerequisites None

Language of Instruction Turkish
Course Level Bachelor's Degree
Course Type Compulsory
Mode of delivery
Course Coordinator
Instructors
Assistants
Goals To gain knowledge and skills at the theoretical and practical level regarding quality management in health institutions.
Course Content Quality and Features in Health Care, Quality Tools, Customer Satisfaction, Patient Safety, Quality Measurement, Quality Improvement in Health Care, Accreditation, Quality Practices in Health Institutions in Turkey
Learning Outcomes 1) Explain the concept of quality in health care.
2) Lists the structure, process and result criteria in quality evaluation.
3) Uses basic quality improvement tools.
4) Describes the administrative measures to be taken to prevent medical errors.
5) Discusses the necessary training activities for the placement of quality practices in health institutions.
6) Interprets the quality responsibilities of the relevant units and personnel in health institutions.
7) Compares quality practices in health institutions in terms of function and compliance with legal obligations.

Weekly Topics (Content)
Week Topics Teaching and Learning Methods and Techniques Study Materials
1. Week The Concept of Health, Quality, Purpose, Importance, Historical Development of Quality Lecture; Question Answer
Brainstorming; Opinion Pool
Brain Based Learning 		Presentation (Including Preparation Time)
2. Week Quality Features, Quality Gurus, Lecture; Question Answer; Problem Solving
Brainstorming
Brain Based Learning 		Presentation (Including Preparation Time)
3. Week Customer Satisfaction and Measurement (Student Presentation on Media News) Lecture; Question Answer
Brainstorming
Brain Based Learning 		Homework Presentation (Including Preparation Time)
4. Week Patient Safety Lecture; Question Answer
Brainstorming
Brain Based Learning 		Presentation (Including Preparation Time)
5. Week Quality Measurement in Health Care (Student Report on Security Reporting System) Lecture; Question Answer
Brainstorming; Opinion Pool
Brain Based Learning 		Homework Presentation (Including Preparation Time)
6. Week Tools and Techniques Used in Quality Management Practices (Student Presentation on Security Reporting System) Lecture; Question Answer
Brainstorming
Brain Based Learning 		Homework Presentation (Including Preparation Time)
7. Week Quality Assurance in Healthcare: ISO, Certification Lecture; Question Answer
Brainstorming
Brain Based Learning 		Presentation (Including Preparation Time)
8. Week Quality Assurance in Healthcare: Accreditation and Quality Awards Lecture; Question Answer

Brain Based Learning 		Presentation (Including Preparation Time)
9. Week The Concept and Features of Continuous Quality Improvement in Health Care (Student Presentation on Basic Tools and Techniques Used in Quality Practices) Lecture; Question Answer
Brainstorming
Brain Based Learning 		Homework Presentation (Including Preparation Time)
10. Week Team Work in Quality Improvement (Student Presentation on Basic Tools and Techniques Used in Quality Practices) Lecture; Question Answer
Brainstorming
Brain Based Learning 		Homework Presentation (Including Preparation Time)
11. Week Quality Improvement Models (FOCUS-PDCA Model, Juran Institute Model, Lean Management) (Student Presentations on the Comparison of the Ministry of Health's Quality and Accreditation Standards) Lecture; Question Answer
Brainstorming
Brain Based Learning 		Homework Presentation (Including Preparation Time)
12. Week Clinical Quality Practices in Health Institutions, Indicators, Guides, Data Quality Assurance, Clinical Protocols (Student Presentations on Comparison of Ministry of Health Quality and Accreditation Standards) Lecture; Question Answer
Brainstorming
Brain Based Learning 		Homework Presentation (Including Preparation Time)
13. Week Strategic Quality Management (Student Presentations on the Comparison of the Ministry of Health's Quality and Accreditation Standards) Lecture; Question Answer
Brainstorming
Brain Based Learning 		Homework Presentation (Including Preparation Time)
14. Week Managerial Responsibilities in Providing Quality in Healthcare Institutions, Quality Trainings in the Institution, Course Evaluation Lecture; Question Answer
Brainstorming
Brain Based Learning 		Presentation (Including Preparation Time)

Sources Used in This Course
Recommended Sources
Afsun Ezel Esatoğlu, “Sağlık Kurumlarında Kalite Yönetimi”, İçinde: Sağlık Kurumları Yönetimi II, Atatürk Üniversitesi, 2019
Afsun Ezel Esatoğlu, Türkan Yıldırım, Sağlık Kurumları Yönetimi, Ankara Üniversitesi Uzaktan Eğitim Yayınları, 2010
Akın Marşap, Sağlık İşletmelerinde Kalite, Beta Yayınları, 2015
Diane L. Kelly, Applying Quality Management in Health Care, Health Administration Press, 2003.
Dilek Ekici, Sağlık Hizmetinde Toplam Kalite Yönetimi, Kendi Yayını, 2017
JCI, Hastaneler İçin Akreditasyon Standartları, 5. Versiyon (Türkçe)
Kaizen, Masaaki Imai, Kalder Yayınları, 2003.
Kaya Sıdıka (Ed.) (2013), Sağlık Kurumlarında Kalite Yönetimi, Anadolu Üniversitesi Yayını, No 2864, Eskişehir
Nilgün Sarp, Toplam Kalite Yönetimi Uygulamaları, Siyasal Yayınları, 2014
Sağlık Bakanlığı Sağlıkta Kalite, Akreditasyon ve Çalışan Hakları Daire Başkanlığı, Sağlıkta Kalite Standartları Hastane Seti, Pozitif Matbaa, 2018
Sağlık Bakanlığı, Sağlıkta Kalite, Akreditasyon ve Çalışan Hakları Daire Başkanlığı, Sağlıkta Akreditasyon Standartları
Sıdıka Kaya, Sağlık Hizmetlerinde Sürekli Kalite İyileştirme, Pelikan Yayınları, 2005.
Toplam Kalite Yönetimi, İsmail Efil, Alfa Aktüel, 2006.
Yıldız Mustafa Sait., (2019), Sağlıkta Kalite İyileştirme Yöntemleri. Detay Yayıncılık, Ankara

Relations with Education Attainment Program Course Competencies
Program RequirementsContribution LevelDK1DK2DK3DK4DK5DK6DK7
PY150000000
PY255454554
PY355454555
PY454455555
PY550000000

*DK = Course's Contrubution.
0 1 2 3 4 5
Level of contribution None Very Low Low Fair High Very High
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ECTS credits and course workload
Event Quantity Duration (Hour) Total Workload (Hour)
Course Duration (Total weeks*Hours per week) 14 4
Work Hour outside Classroom (Preparation, strengthening) 14 1
Homework 4 4
Presentation (Including Preparation Time) 1 1
Report (Including Preparation and presentation Time) 1 1
Practice (Teaching Practice, Music/Musical Instrument Practice , Statistics, Laboratory, Field Work, Clinic and Polyclinic Practice) 1 1
Midterm Exam 1 1
Time to prepare for Midterm Exam 1 4
Final Exam 1 1
Time to prepare for Final Exam 1 4
Total Workload
Total Workload / 30 (s)
ECTS Credit of the Course
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Course Information
  • Course Information
  • Weekly Topics (Content)
  • Sources Used in This Course
  • Relations with Education Attainment Program Course Competencies
  • ECTS credits and course workload