Course Information


Course Information
Course Title Code Semester L+U Hour Credits ECTS
QUALITY IN HEALTHCARE SHM241 3. Semester 2 + 0 2.0 2.0

Prerequisites None

Language of Instruction Turkish
Course Level Associate's Degree
Course Type Compulsory
Mode of delivery
Course Coordinator
Instructors Yonca ÖZATKAN
Assistants
Goals It is aimed to define the concepts related to quality management in health services, historical development of quality management, techniques for measuring and improving quality, basic information about national and international quality and accreditation standards, theoretical knowledge and application competencies of quality management systems in the field of health.
Course Content The concept of quality and quality in health services, the importance of quality in health services, customer satisfaction in health services, pioneers of quality, development of quality in health services, measurement of quality, continuous quality improvement, total quality management, quality improvement methods, national and international quality certification, accreditation, quality awards, current Ministry of Health quality and accreditation practices.
Learning Outcomes 1) Knows the concept of quality and quality management systems.
2) Knows the quality standards in the field of health.
3) Can apply quality and standards in production and service.

Weekly Topics (Content)
Week Topics Teaching and Learning Methods and Techniques Study Materials
1. Week Quality concept, definition, quality in health services Lecture; Question Answer; Problem Solving; Discussion

 Homework Presentation (Including Preparation Time)
2. Week Concepts related to quality in health Lecture; Question Answer; Problem Solving; Discussion

 Homework Presentation (Including Preparation Time)
3. Week Customer satisfaction and quality in health services Lecture; Question Answer; Problem Solving; Discussion
Brainstorming; Speech Loop
Project Based Learning; Problem Based Learning 		Homework Presentation (Including Preparation Time)
4. Week Pioneers of quality Lecture; Question Answer; Problem Solving; Discussion
Brainstorming; Speech Loop
Project Based Learning; Problem Based Learning 		Homework Presentation (Including Preparation Time)
5. Week Historical development of quality and quality in health services, important concepts related to quality in health services (value, quality control, quality assurance, total quality management, continuous quality improvement) Lecture; Question Answer; Problem Solving; Discussion
Brainstorming; Speech Loop
Project Based Learning; Problem Based Learning 		Homework Presentation (Including Preparation Time)
6. Week Measuring quality in health services: Health quality indicators Lecture; Question Answer; Problem Solving; Discussion
Brainstorming; Speech Loop
Project Based Learning; Problem Based Learning 		Homework Presentation (Including Preparation Time)
7. Week Measuring quality in health services: Employee satisfaction and patient satisfaction Lecture; Question Answer; Problem Solving; Discussion
Brainstorming; Speech Loop
Project Based Learning; Problem Based Learning 		Homework Presentation (Including Preparation Time)
8. Week MIDTERM EXAMS Lecture; Question Answer
Brainstorming; Speech Loop
Project Based Learning; Problem Based Learning 		Homework Presentation (Including Preparation Time)
9. Week Quality improvement tools in health care: Improvement model, root-cause analysis, Ishikawa (fishbone) diagram Lecture; Question Answer; Problem Solving; Discussion
Brainstorming; Speech Loop
Project Based Learning; Problem Based Learning 		Homework Presentation (Including Preparation Time)
10. Week Quality improvement tools in health care: Brainstorming, flowcharting, pareto diagram, HTEA, other quality improvement tools Lecture; Question Answer; Problem Solving; Discussion
Brainstorming; Speech Loop
Project Based Learning; Problem Based Learning 		Homework Presentation (Including Preparation Time)
11. Week Accreditation, certification and quality awards in health services Lecture; Question Answer
Brainstorming; Speech Loop
Project Based Learning; Problem Based Learning 		Homework Presentation (Including Preparation Time)
12. Week Patient and employee safety: Types of medical errors Lecture; Question Answer; Problem Solving; Discussion
Brainstorming; Speech Loop
Project Based Learning; Problem Based Learning 		Homework Presentation (Including Preparation Time)
13. Week Patient and employee safety: Measurement of patient safety, reporting of errors Lecture; Question Answer; Problem Solving; Discussion
Brainstorming; Speech Loop
Project Based Learning; Problem Based Learning 		Homework Presentation (Including Preparation Time)
14. Week Current Ministry of Health quality and accreditation practices. Lecture; Question Answer; Problem Solving; Discussion
Brainstorming; Speech Loop
Project Based Learning; Problem Based Learning 		Homework Presentation (Including Preparation Time)

Sources Used in This Course
Recommended Sources
Kanıta Dayalı İnsan Odaklı Sağlık Yönetimi, Prof. Dr. Osman Hayran
Sağlık Bakanlığı: https://shgmkalitedb.saglik.gov.tr/
Sağlık Hizmetlerinde Sürekli Kalite İyileştirme-Prof. Dr. Sıdıka Kaya
Sağlık İşletmelerinde Kalite, Prof. Dr. Akın Marşap
Sağlık Kurumlarında Kalite Yönetimi-Ed. Sıdıka Kaya. AÖF Yayınları
Sağlıkta Kalite Yönetimi ve Akreditasyon –Editörler: Doç. Dr. Umut Beylik, Dr. Öğr. Üyesi Keziban Avcı
TÜSEB TÜSKA: https://www.tuseb.gov.tr/tuska/

Relations with Education Attainment Program Course Competencies
Program RequirementsContribution LevelDK1DK2DK3
PY15000
PY25000
PY35000
PY45000
PY55000

*DK = Course's Contrubution.
0 1 2 3 4 5
Level of contribution None Very Low Low Fair High Very High
.

ECTS credits and course workload
Event Quantity Duration (Hour) Total Workload (Hour)
Course Duration (Total weeks*Hours per week) 14 2
Work Hour outside Classroom (Preparation, strengthening) 14 2
Presentation (Including Preparation Time) 1 2
Midterm Exam 1 1
Time to prepare for Midterm Exam 1 4
Final Exam 1 1
Time to prepare for Final Exam 1 4
Total Workload
Total Workload / 30 (s)
ECTS Credit of the Course
Quick Access Hızlı Erişim Genişlet
Course Information
  • Course Information
  • Weekly Topics (Content)
  • Sources Used in This Course
  • Relations with Education Attainment Program Course Competencies
  • ECTS credits and course workload