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Course Information

Course Information

Course Title	Code	Semester	L+U Hour	Credits	ECTS
FRONT OFFICE PROCEDURE	BTU203	3. Semester	3 + 0	3.0	4.0

Prerequisites

None

Language of Instruction	Turkish
Course Level	Associate's Degree
Course Type	Compulsory
Mode of delivery
Course Coordinator
Instructors
Assistants
Goals	To understand the systematic control processes of front office activities. Comprehending the integration of uniform services in the in-house service management and business potential. In all activities of the hotel, etc. understand the principles of security issues. To understand the contents of the night front office services, supervision. Ensuring that the system goes smoothly into the new day. Learn room sales techniques and reporting and work flow planning and features in the shift system.
Course Content	1 The Importance of Front Office Department in Hotel Businesses 2 Statistical Reports at the Front Office: Occupancy Rates 3 Statistical Evaluation of Room Revenues 4 Pricing in Hotel Business 5 Number of Room and Forecast Preparation 6 Front Office Work Order And Shifts 7 Night Control 8 Sales and Marketing Activities of Front End. Activities Related to Groups. 9 Banquet and Banquet Organizations. 10 Reports in the Front Office 11 Guest Expectations and Guest Complaints 12 Unusual Situations in Hotel Businesses and Front Office Management 13 Force Major Situations 14 Front Office Personnel Health: Attitudes, Cleaning and Hygiene
Learning Outcomes	1) Applies management principles in front office activities. 2) Application principles of room sales. 3) Applies forecast reports, income-expense analysis and report contents. 4) To be able to apply work flow planning and properties in shift system. 5) To be able to apply the contents and supervision of night front office services. 6) Use the time efficiently and effectively by planning work and other activities in computer environment