Course Information


Course Information
Course Title Code Semester L+U Hour Credits ECTS
FRONT OFFICE-HOUSEKEEPING AUTOMATION BTU206 4. Semester 3 + 0 3.0 3.0

Prerequisites None

Language of Instruction Turkish
Course Level Associate's Degree
Course Type Compulsory
Mode of delivery
Course Coordinator
Instructors
Assistants
Goals Having information about the reservation systems used by the accommodation operators. They learn the central reservation systems used by the tourism companies operating in the tourism sector. It has information about the domestic and foreign systems used for the hotel automation programs carried out by the hotel enterprises. It is aimed to have information about the package programs for the front office and floor automation used in the accommodation businesses.
Course Content Introduction to System Identification And Opera PMS Program Booking Entries. New booking card entries (Reservation Options). Update reservation. Room plan. Floor plan. Calendar (calendar and events) Small Group Reservations (Party). Group Entries (Business Blocks) Reception (Front Desk) Cashiering. Room account transactions (Billing). Fast posting. Cashier functions. Batch folios. Cashier shift functions. Passer by. Quick check out. Rooms Management. Housekeeping. Out of Order / Out of Service. Room History. Occupancy Graph. Maintenance Miscellaneous and reports. Show quick keys. Change password. User activity log. Registration card. SC (sales & catering) (sales and marketing). End Of Day Reports. OPERA Reports. Opera Night Audit Checklist. Sales & Marketing, Banquet And Reservation Reports. Finance (Financial) Reports. Housekeeping Reports
Learning Outcomes 1) To be able to comprehend and apply central reservation systems
2) Use of the Opera program
3) The benefits that central reservation systems provide to hotel operators are learned.

Weekly Topics (Content)
Week Topics Teaching and Learning Methods and Techniques Study Materials
1. Week INTRODUCTION TO SYSTEM DEFINITION AND OPERA PMS PROGRAM 1. COMPUTER READY TO BE READY TO THE OPERA SYSTEM AND NOT INTRODUCED TO THE SYSTEM 1.1. Presets 1.2. System Settings 1.3. Windows and Explorer Settings 1.4. Other Settings 1.5. Java Installation 1.6. Login the system Lecture; Question Answer; Case Study
Brainstorming
 Homework Presentation (Including Preparation Time)
2. Week 2. FIBER OPERA PREMS WITH PMS 3. RESERVATIONS 3.1. Profiles 3.2. Profile Card Entries 3.3. Profile Options 3.4. Creating Company and Agency Profiles 3.5. Profile Search Screen (Searching for Registered Profiles) 3.6. Profile Merge (Merge Lecture; Question Answer

 Presentation (Including Preparation Time)
3. Week Reservation Options. Update reservation. Room plan. Floor plan. Calendar (calendar and events) Lecture; Question Answer

 Presentation (Including Preparation Time)
4. Week Small Group Reservations (Party). Group Entries (Business Blocks) Lecture; Question Answer

 Presentation (Including Preparation Time)
5. Week Front desk Lecture; Question Answer

 Presentation (Including Preparation Time)
6. Week Cashiering. Room account transactions (Billing) Lecture; Question Answer

 Presentation (Including Preparation Time)
7. Week Fast posting. Cashier functions. Batch folios Lecture; Question Answer

 Presentation (Including Preparation Time)
8. Week Cashier shift functions. Passer by. Quick check out. Lecture; Question Answer

 Presentation (Including Preparation Time)
9. Week Rooms Management. Housekeeping. Out of Order / Out of Service Lecture; Question Answer

 Presentation (Including Preparation Time)
10. Week Room History. Occupancy Graph. Maintenance (Housekeeping). Out of Order / Out of Service Lecture; Question Answer

 Presentation (Including Preparation Time)
11. Week Miscellaneous and reports Lecture; Question Answer

 Presentation (Including Preparation Time)
12. Week Show quick keys. Change password. User activity log. Registration card. SC (sales & catering) (sales and marketing) Lecture; Question Answer

 Presentation (Including Preparation Time)
13. Week End Of Day Lecture; Question Answer

 Presentation (Including Preparation Time)
14. Week Reports. OPERA Reports. Opera Night Audit Checklist. Sales & Marketing, Banquet And Reservation Reports. Finance (Financial) Reports. Housekeeping Reports. Lecture; Question Answer

 Presentation (Including Preparation Time)

Sources Used in This Course
Recommended Sources
Nihat Demirtaş (2010) Önbüro Kat Hizmetleri Otomasyonu, Ankara Üniversitesi Uzaktan Eğitim Yayınları
Önbüro Kat Hizmetleri Otomasyonu (2006), Nihat Demirtaş, Ankara Üniversitesi Uzaktan Eğitim Yayın

Relations with Education Attainment Program Course Competencies
Program RequirementsContribution LevelDK1DK2DK3
PY15000
PY25000
PY35000
PY45000

*DK = Course's Contrubution.
0 1 2 3 4 5
Level of contribution None Very Low Low Fair High Very High
.

ECTS credits and course workload
Event Quantity Duration (Hour) Total Workload (Hour)
Course Duration (Total weeks*Hours per week) 14 2
Work Hour outside Classroom (Preparation, strengthening) 14 5
Total Workload
Total Workload / 30 (s)
ECTS Credit of the Course
Quick Access Hızlı Erişim Genişlet
Course Information
  • Course Information
  • Weekly Topics (Content)
  • Sources Used in This Course
  • Relations with Education Attainment Program Course Competencies
  • ECTS credits and course workload