Course Information


Course Information
Course Title Code Semester L+U Hour Credits ECTS
HOUSEKEEPING SERVICES MANAGEMENT UTOİ1204 4. Semester 3 + 0 3.0 5.0

Prerequisites None

Language of Instruction Turkish
Course Level Associate's Degree
Course Type Compulsory
Mode of delivery
Course Coordinator
Instructors
Assistants
Goals The most important departments of a hotel's income are the rooms, ie the housekeeping department. These derste floor services are considered to be the most important for a hotel. Ensure that the learners have knowledge of how to clean a hotel room and ensure that they adopt the rules that must be followed during cleaning. It is to make detailed studies about the formation of an effective room control system.
Course Content The housekeeping department is informed about the operation of the department by understanding the importance of operating a hotel. Information about the cleaning work that needs to be done at the hotel is given.
Learning Outcomes 1) They explain the organizational structure of the housekeeping department by relating them to each other.
2) Define areas of responsibility.
3) Analyzes tasks.
4) When he sees dirt, he decides which cleaning method to clean.
5) Evaluates in which order the chambers will be cleaned.
6) Defines the rules to be applied when cleaning the room.

Weekly Topics (Content)
Week Topics Teaching and Learning Methods and Techniques Study Materials
1. Week Definition and organization of housekeeping department

2. Week The issues that the housekeeping staff should pay attention to,

3. Week Human resources in the housekeeping department

4. Week Planning and control in housekeeping department

5. Week Information transfer in the housekeeping department

6. Week Materials used in the housekeeping department

7. Week Cleaning services in the housekeeping department(Midterm Exam)

8. Week Cleaning services in the housekeeping department - room cleaning

9. Week Hygiene and sanitary in the housekeeping department

10. Week Laundry Manageme

11. Week Equipment and material types used in laun

12. Week Security at the housekeeping departme

13. Week Communication in the housekeeping department

14. Week Budgeting in Housekeeping Department(Final Exam)


Sources Used in This Course
Recommended Sources
Akoğlan, K., (2004). Otel İşletmelerinde Kat Hizmetleri Yönetimi. Ankara: Detay Yayıncılık
Akoğlan, K., M., Yıldız, E., (2006). Temizlik Ürünlerinin Kullanımı ve Denetimi. Ankara: Detay Yayıncılık
Akoğlan, K., M., Yıldız, K., E., (2007). Temizlik Hizmetleri İşletmeciliği. Ankara: Detay Yayıncılık
Ankara Üniversitesi Uzaktan Eğitim, Kat Hizmetleri Yönetimi.Ankara: UZEM
Gül, Esra. Otel İşletmelerinde Kat Hizmetleri Departmanında Malzeme Yönetim Sürecinin Yerleştirilmesine Yönelik Bir Uygulama Çalışması, Anadolu Üniversitesi Sosyal Bilimler Enstitüsü, Yayınlanmamış Yüksek Lisans Tezi, Eskişehir, 2007
Seymen, O., A., (2004). Konaklama İşletmelerinde Çağdaş Kat Hizmetleri. Ankara: Detay Yayıncılık

Relations with Education Attainment Program Course Competencies
Program RequirementsContribution LevelDK1DK2DK3DK4DK5DK6
PY15000000
PY25000000
PY35000000
PY45000000

*DK = Course's Contrubution.
0 1 2 3 4 5
Level of contribution None Very Low Low Fair High Very High
.

ECTS credits and course workload
Event Quantity Duration (Hour) Total Workload (Hour)
Course Duration (Total weeks*Hours per week) 14 3
Work Hour outside Classroom (Preparation, strengthening) 14 1
Midterm Exam 1 2
Time to prepare for Midterm Exam 7 2
Final Exam 1 2
Time to prepare for Final Exam 14 1
Total Workload
Total Workload / 30 (s)
ECTS Credit of the Course
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Course Information
  • Course Information
  • Weekly Topics (Content)
  • Sources Used in This Course
  • Relations with Education Attainment Program Course Competencies
  • ECTS credits and course workload