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Course Information

Course Information

Course Title	Code	Semester	L+U Hour	Credits	ECTS
FRONT OFFICE-HOUSEKEEPING AUTOMATION	UTOİ1206	4. Semester	3 + 0	3.0	5.0

Prerequisites

None

Language of Instruction	Turkish
Course Level	Associate's Degree
Course Type	Compulsory
Mode of delivery
Course Coordinator
Instructors
Assistants
Goals	Having information about the reservation systems used by the accommodation operators. They learn the central reservation systems used by the tourism companies operating in the tourism sector. It has information about the domestic and foreign systems used for the hotel automation programs carried out by the hotel enterprises. It is aimed to have information about the package programs for the front office and floor automation used in the accommodation businesses.
Course Content	Introduction to System Identification And Opera PMS Program Booking Entries. New booking card entries (Reservation Options). Update reservation. Room plan. Floor plan. Calendar (calendar and events) Small Group Reservations (Party). Group Entries (Business Blocks) Reception (Front Desk) Cashiering. Room account transactions (Billing). Fast posting. Cashier functions. Batch folios. Cashier shift functions. Passer by. Quick check out. Rooms Management. Housekeeping. Out of Order / Out of Service. Room History. Occupancy Graph. Maintenance Miscellaneous and reports. Show quick keys. Change password. User activity log. Registration card. SC (sales & catering) (sales and marketing). End Of Day Reports. OPERA Reports. Opera Night Audit Checklist. Sales & Marketing, Banquet And Reservation Reports. Finance (Financial) Reports. Housekeeping Reports
Learning Outcomes	1) To be able to comprehend and apply central reservation systems 2) Use of the Opera program 3) The benefits that central reservation systems provide to hotel operators are learned.